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FAQ

Frequesntly Asked Questions

See below our commonly asked questions. Feel free to open a ticket or send us a message if you can't find the answer to your question below.

Buying Product

Please visit our login page here to login into your account.
You can update your email address into seporate ways in your account. Visit either the Edit Profile or the Account Settings page, enter a new email address into the email box and click save. Please create a ticket if you need any assistance.
You'll find all of the details you need to update your profile in the Edit Profile page. If you need to change your address you can find that in the Account Settings page.
You can request a new password here. Feel free to contact us if you need any assistance.
You can find your membership details here.

Installation

Your membership will automatically renew each month until cancelled. You can cancel your membership at any time via your billing page here.
We accept majour credit and debit cards, Apply Pay, Google Pay and PayPal.
You can change your payment details in your billing page here. Click on Manage Membership and you'll be taken to a page were you can change your payment method, billing address and view invoices.

User Roles

We offer three different memberships for illustrators and agencies.
For Illustrators
Starter
Perfect if you're just starting out! You'll be able to add 3 pieces of work and featured on our social media account.
Premium
Optimal for artists that want more exposure for their work. You can add 5 pieces of work, featured on our social media account, featured on our newsletter and have your portfolio featured network positions. Network positions are different area's around the website to maximise visability for your work.
All Access
Our all access membership includes all of the features fom our premium plan but includes the ability to add unlimited pieces of work, a position on our home page, the ability to request reviews that can help you appear higher up in searches and
For Agencies
Starter
Our agency memberships puts you in control. You can add up to 10 illustrators, 3 pieces of work per illustrator and featured on our social media accounts.
Premium
Our Agency Premium membership lets you add up to 20 illustrators, 5 pieces of work per illustrator, featured on our social media, our network positions and newsletter for both the agency and illustrators.
All Access
Agency All Access includes everything that is included in our Agency Premium membership but lets you add 100 illustrators, unlimited pieces of work, home page feature, ability to collect and request reviews.
It's really easy to switch memberships, we understand that sometimes working as a freelace illustrator can have it's ups and downs. We want our members to free comfortable either upgrading or downgrading as needed. You can change your membership here.

Reports Generation

You can cancel your membership here.
If you cancel your membership or it expires your portfolio will be removed from our website. You will be able to login and reactivate your membership.
We'd love to have you back. You can reactivate your membership here. Send us a message if you re-signup and we'll see if we can give you a free service.

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